Refund policy

Returns & Refunds Policy

At Trackstars BMX, we want you to be happy with your purchase. If you need to return an item, please contact us first so we can provide return instructions and the appropriate return address.

Trackstars BMX is operated by Trackstars Distribution Ltd, based in Alexandra, Central Otago, New Zealand.

Contact:
Email: info@trackstarsbmx.co.nz
Phone: 021 556 141
Customer support: 8:00am–8:00pm NZ time

Change-of-mind returns

We accept eligible change-of-mind returns within 30 days of delivery.

To be eligible for a change-of-mind return, the item must be unused, unworn and in its original condition, with original packaging, tags and accessories where applicable. Proof of purchase is required.

Please contact us at info@trackstarsbmx.co.nz before sending a return. Once your return has been approved, we will provide the return address and instructions.

Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item to us. Original shipping charges are not refundable for change-of-mind returns.

Exchanges

If you need a different size or product, contact us and we'll confirm whether an exchange is available.

Customers are responsible for return shipping and any applicable shipping costs for the replacement item where the exchange is due to change of mind or incorrect size selection.

Faulty, damaged or incorrect items

Please inspect your order when it arrives.

If an item arrives damaged, is faulty, or you receive the wrong product, contact us as soon as possible at info@trackstarsbmx.co.nz with your order number and details of the issue.

Where the product is faulty, damaged or incorrectly supplied, Trackstars BMX will work with you to provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act 1993.

Depending on the circumstances, this may include repair, replacement or refund. Where applicable, we will also cover reasonable return shipping costs.

Non-returnable items

For health, hygiene and safety reasons, some products may not be eligible for change-of-mind returns once opened, used or fitted.

Custom, personalised or specially ordered products may also be excluded from change-of-mind returns where this has been disclosed before purchase.

This does not limit your rights under the New Zealand Consumer Guarantees Act if a product is faulty or does not meet the guarantees required by law.

Refunds

Once we receive and inspect your approved return, we will let you know whether the refund has been accepted.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund after we have issued it.

If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at info@trackstarsbmx.co.nz.

Return address

For privacy and security reasons, our return address is not published online because our business operates from a private premises.

Please do not send a return without contacting us first.

Once your return has been approved, Trackstars BMX will provide you with the appropriate return address and return instructions.

Your rights under New Zealand law

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand consumer law.