Shipping policy
Shipping Policy
At Trackstars BMX, we know you’re eager to get your gear. We work hard to dispatch orders as quickly as possible so you can spend more time riding and less time waiting.
Trackstars BMX is operated by Trackstars Distribution Ltd, based in Alexandra, Central Otago, New Zealand.
Free New Zealand Shipping
We offer FREE standard shipping on eligible New Zealand orders over $199.
Free shipping excludes complete bikes, frames, wheels and other large or oversized items, as well as rural surcharges where applicable.
Shipping charges for orders under $199 and applicable large, oversized or rural deliveries are calculated at checkout where available.
If additional freight is required and cannot be calculated automatically at checkout, we will contact you before dispatching your order.
Order Processing & Dispatch
For products showing as in stock:
- Orders placed before 2:00pm NZ time on business days are typically dispatched the same business day.
- Orders placed after 2:00pm, on weekends or on public holidays are typically processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Some products may have a longer dispatch timeframe. Where this applies, the estimated dispatch timeframe will be displayed on the relevant product page.
New Zealand Delivery
We ship throughout New Zealand using trusted courier partners.
Estimated delivery times after dispatch are:
- South Island: 1–3 business days
- North Island: 2–5 business days
- Rural addresses: Please allow an additional 1–3 business days.
These delivery timeframes are estimates rather than guaranteed delivery dates. Courier demand, weather, public holidays and other circumstances outside our control can affect delivery times.
Australian Shipping
We ship selected products to Australia.
Shipping costs are calculated at checkout based on the size and weight of the order and its destination.
Estimated delivery is generally 5–10 business days after dispatch, depending on the destination and customs processing.
Any applicable import duties, taxes or customs charges imposed in Australia are the responsibility of the customer.
If you have any questions about shipping an order to Australia, please contact us before ordering.
Shipping Outside New Zealand & Australia
For shipping to destinations outside New Zealand and Australia, please contact us at info@trackstarsbmx.co.nz before placing your order.
We can confirm whether we are able to ship the products to your destination and provide applicable shipping information and costs.
Pre-Order Products
Products clearly marked Pre-Order are not currently available for immediate dispatch.
Where available, an estimated arrival or dispatch timeframe will be displayed on the product page. These dates are estimates and may change due to supplier or international freight schedules.
If an order contains both in-stock and pre-order products, we may hold the order until all products are available and dispatch them together.
If you would like your in-stock products sent separately, please contact us. Additional shipping charges may apply to split shipments.
Large & Oversized Products
Large and oversized products — including complete bikes, frames, wheels and other bulky items — are excluded from our standard free-shipping offer.
Shipping charges for these products depend on the product size and delivery location.
Where the applicable freight charge is available at checkout, it will be displayed before you complete your purchase.
If additional freight is required that cannot be calculated at checkout, we will contact you before dispatch and before charging any additional shipping amount.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information by email so you can follow its progress.
Delivery Information
Please ensure your delivery address and contact information are complete and accurate when placing your order.
Delivery delays may occur because of incorrect or incomplete addresses, unsuccessful delivery attempts, courier network delays, severe weather or other circumstances outside our control.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Email: info@trackstarsbmx.co.nz
Phone: 021 556 141
Please include your order number and details of the issue. We will work with our courier partner to investigate and resolve the issue.
Click & Collect
Where Click & Collect is offered at checkout, we will notify you when your order is ready for collection.
Please wait until you receive your collection confirmation before arriving.
Questions About Shipping?
If you have any questions about shipping, delivery or an existing order, please contact us.
Email: info@trackstarsbmx.co.nz
Phone: 021 556 141
Customer Support: 8:00am–8:00pm NZ time
Trackstars BMX – NZ’s Home of Race BMX